Help
What are the quick fixes if I'm having issues?!?
-
Restart your web browser and only use one open tab. This will fix many issues.
-
Make sure your browser is up-to-date with the latest release.
-
We STRONGLY recommend using Google Chrome as your browser or browser app. You can download it here: Download Google Chrome
My video is stuttering and stalling!
-
Check that your download speed is greater than the recommendations (1.5 Mbps - SD, 4 Mbps - HQ, 8 Mbps - HD).
Test your internet download speed here: Internet Download Speed Test
These tests work by checking your "instant" download speed. However, your download speed WILL fluctuate over time.
-
If you are on wifi, switch to hard wire connection, or get very close to the wifi router.
-
Disconnect all other devices from the network (especially gaming systems and phones).
-
If none of the previous suggestions work, restart all of your network devices (modem, router, switch).
My audio isn't working or is going in and out!
-
This happens when your internet is having issues and the audio gets "out-of-sync".
-
Refreshing your browser sometimes fixes it, but often the browser needs to be restarted COMPLETELY!
-
This problem is a known bug with ALL Apple devices when live streaming.
Can I share my login with someone else?
-
No. You can only be logged in on one device at a time. Other logins will be logged out automatically.